Frequently Asked Questions

Orders

Do you ship internationally?
Not yet, but coming soon! If you have questions about international orders, please contact sales@paradoxprotein.com

How can I pay for my order?
We accept all major credit cards and PayPal. 

How much is shipping?
Shipping is $4.99 if the total order is under $30 within the US. If the order is over $30 shipping is free within the United States 

How do I track my order?
When your order ships, you will receive a tracking number by email that will allow you to track your crickets all the way to your home.

How long will my order take to arrive?
You should receive your order in five to seven business days.

Do you accept returns/give refunds?
We don’t accept returns, but if you have a problem with your order, please send us an email at sales@paradoxprotein.com and we’ll see what we can do!

What if I want to sell Paradox Protein products?
Please visit our Reseller Page.

Crickets

What is cricket protein powder?
Cricket powder is made of dried crickets milled into a high protein powder.

Are they safe/clean?
It might seem counterintuitive, but bugs are very safe to eat when raised for human consumption. Crickets are more genetically removed from us than pigs or cows, which lowers the risk of common food-borne illness. Our cricket farms are some of the cleanest places on Earth. The crickets are kept in separate boxes based on life stage and are fed a non-GMO diet. They must be raised under FDA guidelines, and our farms perform regular testing to ensure the highest quality and safety.

Where do you get your crickets?
We grow all of our own crickets on our farm with a partner who we’ve been in business with for the past 15 years. We monitor our crickets from eggs to powder and do all of our manufacturing in-house (from cradle to grave as they say.) Our crickets are clean, safe, and ethically raised. They’re not easy to raise, but as one of the first cricket farms in the U.S. we know how to provide a stress-free environment for our crickets to live full lives. 

What if I’m vegetarian/vegan?
Many of our vegetarian and vegan friends eat bugs. Their motto is “do the least harm possible” with their diets. There are lots of vegetarians and vegans who eat insects, as crickets are full of protein and B12, two things that vegetarians often struggle to get enough of. In many ways, insects are much more sustainable sources of protein than other animals and even plants. They also have a limited central nervous system and lack pain receptors (according to rulings in the EU), which is why many vegans decide to eat bugs! We recommend you do your own research and come to your own decision. 

What is a Sustainable Diet?
According to the FAO: Sustainable diets are those diets with low environmental impacts which contribute to food and nutrition security and to healthy life for present and future generations. Sustainable diets are protective and respectful of biodiversity and ecosystems, culturally accepted, accessible, economically fair and affordable; nutritionally adequate, safe and healthy; while optimizing natural and human resources. (FAO, 2010b)

Products

How do you ensure product quality?
Just like any other food or supplement manufacturing company, we are FDA registered and follow all Good Manufacturing Processes (GMPs.) We are inspected yearly by the Georgia Department of Agriculture and pride ourselves on our clean, safe, and ethical farming methods. 

What are your nutrition facts? 
Each product's nutrition facts are shown on the product page as an image. 

What are the potential allergens?
 Because insects are in the same family as shellfish, if you are allergic to shellfish, you may be sensitive to crickets as well. Our powder mixes contain eggs are manufactured in a facility that also works with tree-nuts.

How many crickets am I actually eating?
With 6 capsules a day, you’re getting 40 crickets (there are approximately 6.67 crickets in each pill.) If you need an extra boost, our powder mixes pack a lot more!

Is Paradox Protein Certified or Registered with any health regulation agencies?
Yes! Paradox Protein is either registered or certified with following agencies the FDA, Georgia Department of Agriculture, the FSPCA, and Merieux NutriSciences.